Posts Tagged IBM

Helping cut down Email Stress – My Tips for dealing with Inbox overload

Everyone is spends some of their time processing the flow of information through their inbox or in-tray.

Sometimes I’m sure folk feel like their inbox is part of a production line and they need to process stuff as quick as possible before something breaks or hits the floor.

You may feel like you’re in your own version of this classic Mario Bros. game…

Classic Mario Bros. (Mario Bros Game & Watch)

I hope you’re not in this persons’ shoes!

(attribution : dpstyles)

Or if you are, it’s not stressing you out.

It’s not uncommon for the number of messages (read or unread) in an email inbox to lead to a feeling of stress – getting behind on your tasks, or getting snowed under.

So unless you’re comfortable with everything in the inbox (everything’s in 1 place) – and you don’t mind that.  Then these may be helpful tips to reduce that email stress.

My Tips for helping to deal with Email:

  1. Use the sender and subject lines – to help decide how much attention you need to give a message before it’s opened
  2. Use filters or agents (rules) to mark unimportant (email subscriptions |newsletters) as read as soon as they arrive or move them out of the inbox – saves you a mouse click or two  [Gmail is brilliant at this]
  3. Use your preview function – to scan through email
  4. Get your folder structure right (it helps you track where you are with categorising and prioritising your work – especially if you receive tasks | actions via email)
  5. Use buttons or shortcuts to move messages into folders quickly and simply – again saves you a mouse click or two (then the email dealt with… but you can come back to it later if needed)
  6. Turn off the New Mail Alert pop-up or sound alert (especially for busy times when you’re concentrating on something else)
  7. Reduce the frequency to check or update the inbox (make it every 15 or 20 minutes instead of 5 minutes for example)

Organising your Mail File Folders:

Your approach to this will be reflected in how you think of email.  Do you treat it as personal knowledge repository (it’s not what email was created to do, and there are better options), or if you see it as part of your general information processing and flow?   If you see it as information delivery and processing service that can really help shape your strategy to sort and categorise the messages you receive.

Personally, I now treat email as a temporary information|content store, a processing station for sorting out each message as it requires.

I see 3 main categorises of messages:

  • Actions  –  processed by prioritising and then action
  • Knowledge –  processed by keeping & moving to appropriate content store (not email!) or disposing
  • Responses –  processed by keeping & moving to appropriate content store (not email!), an action or dispose

Therefore I have the following folder structure in my mail file:


Follow Up : – Actions I need to respond to

Keep : – Medium to Long Term messages that need to be referenced infrequently for a particular topic (folder names make that obvious) – delete or purge once no longer relevant

Processed :- Where messages that have been read, actioned (if required) are moved to – eventually deleted.

Subscriptions :- Where newsletters, collaboration system notifications, subscriptions are moved to – rapidly deleted (after 10 days).

Useful Toolbar Buttons:

As a Lotus Notes user, there are couple of additional tweaks to the client UI that can be helpful in speeding up the processing of email.

Lotus Notes has a configurable Toolbar:


This can configured via the Preferences section: (via File > Preferences > Toolbar > Customize) or right click on the Toolbar and customize


The useful Toolbars to customize are:

  • Navigate View
  • Read Document

These appear automatically in context (in any view or folder or when reading a document) – as they are context sensitive.


I’ve set up a couple of “move to folder” buttons:

They use the formula:

@Command( [Folder] ; “Folder Name” ;”1″ )



So use this as many times as you need for the folders you have.

I’ve also added a button for showing only unread mail – helps clear away the clutter.

That uses the formula:

@Command( [ViewShowOnlyUnread] )  

Again it saves a few mouse clicks – the current action in


is rather hidden away and fiddly to use.

Formula Language Text Annotation notes:

Black font:- Formula language and key variables – only change if competent and knowledgeable about Lotus Formula language and structure.

Red font:- Indicates Lotus Notes folder name to be inserted into code to give destination folder of processed documents.

I’ve also written about another customisation of the Lotus Notes toolbar here: Filing knowledge into services via Email  – this provides a more thorough “how-to” on creating Toolbar buttons for yourself.

So there you go – nothing perhaps that is new and ground breaking but a helpful reminder.

What are your hints and tips for dealing with email?


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UK Premium Support Seminar

Just a note that I’m presenting at :


My topic is:

CSC – The CSC portal: keeping focus on content and collaboration
Speaker: Charlie Hope, CSC Lotus Collaborative EMEA Technical Lead


So I guess you can work out who my employer is!

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IBM Lotus Connectors – Dual Notes Client install and other hiccups

It won’t come as a great shock to most people, that with Notes 8 being such a recent release, it isn’t the standard messaging client on most people’s workstations.  More commonly, people will be running another version of Lotus Notes along with the Notes 8 client. In case that’s Lotus Notes 7.0.2

Not surprisingly when I ran the lotus-connections-plugins.msi to install the plug-ins for the Notes client, MS Office applications and Windows Explorer; it choose to install the plugins into the Notes 8 client, which the Windows registry indicates is the primary client.

All the nice print screens that Mitch Cohen mentioned here: Lotus Connections Plug-ins for Lotus Notes, Microsoft Office and Windows Explorer (Part 2) – appeared on the launch of the Notes 8 client.

So what can I do to add them to the Notes 7 client.  Well as Mitch points out “The toolbar icons are all simply calling agents in a database titled Lotus Connections Plug-in for Notes (ilc4ln.nsf)…”

Dual Client Work-Around

Therefore the steps to add the toolbar to the Notes 7 client are:

  • Copy the ilc4ln.nsf “Lotus Connections Plug-in for Notes” database into your Notes 7 client’s data directory
  • Open the Lotus Connections Plug-in for Notes database in designer and run the agent “(ILCInstallStep2)”


  • Click “Ok” and the following screen should pop-up.


  • Copy these files “ndbagent.dll”, “nilc4lnm.dll”, “nilc4lnx.dll” into your Lotus Notes application directory (where nlnotes.exe resides)
  • Edit your Notes.ini to include the line or add “nilc4lnx” to the EXTMGR_ADDINS line to become  “EXTMGR_ADDINS=nilc4lnx”
  • Re-start the Notes client
  • And the toolbar  image  and bookmark folder LCBookmark  will now be available.

Problems trusting hosts within the Notes Client

Once it was running in the Notes 7 client, and  I had setup the preferences. I still had a couple of issues.


First I thought this meant you needed to add the hostname to the Advanced> Java Applet Security section of the location document.

No, from the ‘Cache/HMTL’ view in the Lotus Connections Plug-in for Notes (ilc4ln.nsf)


There is a document added which documents accurately the workaround needed.  Basically you need to import the Internet certificate into Notes.  Instructions as follows:

The remote server is not trusted. Complete the following steps to correct the error:
1. Copy the name of the remote service to your clipboard: <your Lotus Connections host name>
2. From the menu, start the User Security dialog: File->Security->User Security
3. Enter password if prompted
4. Click the tab: Identity Of Others
5. Click the radio button: Find more about people/services
6. Click the button: Retrieve Internet service certificate
7. Paste (or enter) the service name.
8. Choose the desired protocol (example: choose HTTP for web).
9. Click the button: Connect  [you may require a connection document for this to work]
10. Inspect the certificate to determine whether it is trustworthy.
11. To trust the certificate, click the OK button (or click Cancel).
12. Close User Security. If trusting the certificate, try again to load the web page.

After this the Notes Connector should work.

MS Office and Windows Explorer install… seemless.

Windows Explorer:


MS Office Application Toolbar:


Sametime 7.5.1 CF1 and connectors for Lotus Connections 1.0.1

Unfortunately I don’t have a work around for the Sametime plug-in hiccup.  Where the profiles element is incompatible wit the 7.5.1 CF1 client.


Error Message:

Requested operation cannot be performed because it would invalidate the current configuration. See details for more information.
Profiles Business Card Sametime Feature ( requires plug-in “ (”, or compatible.

I’ll see what the web has to offer.

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Lotus Connections Connectors

IBM has recently released the Connectors for IBM Lotus Connections, which allow better integration with Lotus Connections from Notes, Microsoft Office, Sametime and Windows Explorer.

The connectors are available from:

Lotus Connections Business Solutions catalog

The connectors support:

  • Lotus Notes 7 (Basic) or Lotus Notes 8 (Basic)
  • Microsoft Office 2003
  • Lotus Sametime 7.5.1
  • Windows Explorer

Mitch Cohen has done a couple of great blog posts on the installation and integration of these.

Lotus Connections Plug-ins for Lotus Notes, Microsoft Office and Windows Explorer (Part 1)

Lotus Connections Plug-ins for Lotus Notes, Microsoft Office and Windows Explorer (Part 2)

Now where’s that Lotus Connections service!

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My Thoughts on Lotusphere Comes to You in Manchester

Stuart has already made several detail posts on the recent LCTY held in Manchester England. Intro&Keynote, Roadmap and Portal Solutions

For me the main highlights were learning more about the Lotus Quickr and Lotus Connections applications or perhaps they’re brands?

IBM Lotus Connections

Lotus Connections is IBM’s social networking application for the enterprise.

Whereas Lotus Quickr is the next evolution of Lotus Quickplace into a more integrated and “Web 2.0” orientated version of the team collaboration product.

I was particularly impressed by the Quickr Connectors which is described as the “secret sauce” but really demonstrates the high quality of integration IBM has achieved with the common collaboration tools of email and IM as well as office productivity suites with Lotus Quickr.

Another aspect of the Lotus Quickr portfolio I am really forward to is Lotus Quickr Personal Edition. Mainly as it is an online personal content library, integrated with the Quickr Connectors and I think it will bring added value through its ability share content with others on the discretion of the owner, even when they are offline – as it kept online.

Lotus Connections brings aspects of social networking such as blogs, social book marking, and promotes like minded communities through the use of profiles and activities. I know that Steve mentioned that the activities looks very similar to blogs (but shared). I think he has a point there doesn’t seem to be on the surface much to differentiate between the two. I think the activities are an innovative method of collecting work threads together and IBM has used similar technologies to good effect here to make it more intuitive for users to use. Additional the activity template look like a great way to store repeatable workflows for future use.

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Something cool from IBM

IBM have released this browser toolbar to help IBM product users access knowledge base and support articles quicker and easier.

Excerpt from IBM:-

Add an IBM Software Support tool bar for your web browser with links to all of the main pages of product documentation and self-help resources. This is a great time-saver for anyone administrating IBM software products. The browser toolbar is available for free and works with Internet Explorer and Mozilla Firefox. It is provided as “non-warranted code”, meaning it is not supported by our Technical Support team. Feedback and Questions can be handled via the Feedback section on the download page.

IBM Software Support Toolbar:

This toolbar lets you customize what brands are displayed to suit your needs. You can access search functions for our technotes, our downloads, or all of our Support content by brand from this toolbar. It also provides access to key tools like ESR to open Electronic Service Requests, AOS (Assist On Site), EcuRep for uploading attachments, and the IBM Support Assistant. Finally, it provides links to “must know” information like the Software Support Lifecycle description and the Software Support Handbook.

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